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COVID-19 UPDATES

EVENT

23 March 2020
start date

31 May 2021
END DATE

Tyger Valley Centre
MALL

Tyger Valley Shopping Centre taking precautions and supporting its customers and retailers during COVID-19 Crisis   Tyger Valley Shopping Centre is committed to providing a safe, clean and hygienic environment for its customers and retailers under the current circumstances of the COVID-19 (Coronavirus) State of Disaster.   We are aware of the community concern about COVID-19 and public spaces and have taken measures to ensure that your shopping centre is still a safe place to visit. The health, safety and wellbeing of our customers, retailers and our community is of paramount importance to us.   To this end, Tyger Valley Shopping Centre has continued to implement safety measures to assist in the prevention of exposure on your next visit:   • We have increased the frequency of general and deep cleaning practices, with particular attention to daily sanitisation of all common and high-traffic areas. • Ablution facilities will be disinfected daily through sanitizing of cubicles, floors, walls, basins and counters. • Hand sanitisers are provided at critical points such as the entrances. • Strict enforcement of mask wear by customers and staff at all times. • Sanitiser and soap dispensers in bathrooms. • Daily sanitising of lift carts. • Sanitising of all escalator handrails. • Fogging of common areas, bathrooms, escalators and lift carts. • Sanitisation of common area floors. • Social distancing demarcation on floors at all tenants currently trading. (We strictly manage and enforce social distancing in all common areas) • Regular inspections of stores to ensure social distancing regulations are adhered to. • Lift floor demarcation restricting use of lift to 4 people. • Escalators having a three-step space requirement between customers. • Sanitising of ATMs. • Ensure tenant sanitisers are compliant as per the regulation of 70% alcohol base. • Preference is given to the elderly and disabled in queues.   Level 1 Guidelines:   - Masks are mandatory at all times. - Restaurants offer sit down with social distancing restrictions, deliveries & takeaway from store & online. - Kindly refrain from eating and drinking inside the general areas of the centre. Designated areas have been made available in the food court for food and beverage consumption. - Hair / beauty salons are permitted to trade with social distancing restrictions. - Movie cinemas & entertainment venues permitted, but limited to 50% of its normal capacity. - Tobacco & related merchandise sales permitted. - Liquor sales permitted - Liquor sales permitted at restaurants with strict adherence to curfew and closures of 11pm.   Trading Hours:   The Centre is open from Monday – Saturday 9 am – 7 pm, Sunday and & Public Holidays 9 am – 5 pm Open stores are permitted to trade and may have their own specified trading hours.   Parking: • Touch free boom activation system. Swipe hand 50mm across / in front of sensor to obtain a ticket.   Entrances: • All entrances are open.   GIVE THE GIFT OF CHOICE   Not sure what to get for someone special? Take the guesswork out of your shopping experience with a versatile Gift Card!   - Gift card sales available at Centre Management and the Information desks situated on the lower level next to House & Home and upper level close to Game. - The reception space in Centre Management will be limited to two customers at a time. - Cashless transactions will be accepted. - Temperature checks will be done before entering. - Sanitation of hands is mandatory upon entering. - Masks are mandatory at all times. - A register will need to be completed before the transaction may commence.   Your safety is our priority, ensuring you have a safe and secure visit.   Checking your Gift Card balance For gift card balance enquiries: 1. Call the Tutuka support balance enquiry line on 083 918 7700 / 086 110 1210    and follow the prompts. * Standard cell phone rates apply   For EFT details please contact the management office on 021 914 1822. On collection of your gift card identification as well as proof of payment is required.   - For gift card extensions please contact Susan.Pienaar@tygervalley.co.za   Customer care desks: • Customer care desk situated next to House & Home on the lower level and upper level close to Game.   Wi-Fi: Limited WIFI available in public areas.   Safety procedures: All customers are required to follow the health and safety measures specified by the Government. Please comply with these guidelines, together with: • Mandatory wearing of a mask. • Practising protective sanitation, including washing of hands and using sanitisers. • Practising physical distancing of 2 metres. • A restricted number of customers will be allowed in stores, queues, lifts and on escalators.   Tips on precautionary measures to take before and during visiting the centre: • Compile a shopping list to avoid unnecessary browsing. • Contact stores directly to check their trading hours and/or if you are seeking a specific item or service. • Plan your parking at the nearest entrance to the store/s you will be visiting and avoid lingering in the centre. • Make use of the in-store sanitation methods including disinfectant wipes when using of trolleys and/or baskets. • Avoid browsing and picking up and putting down of products you won’t be purchasing. • If you feel unwell, stay home and seek medical care. • Stay up-to-date, check reliable and reputable sources and avoid spreading rumours and false news.   For further enquiries, contact the Tyger Valley Shopping Centre Management Office on 021-9141822 or visit <a href="http://www.sacoronavirus.co.za" target="_blank">www.sacoronavirus.co.za</a> <div style="text-align: left;"></div>

ABOUT THE EVENT